Refund Policy

This policy covers plans and credit packs bought on aistorykit.app. You can write free stories every day and try illustrations on a free account, so you can see what the Service makes before paying anything. Questions go to [email protected].

Failed jobs are refunded automatically

If an illustration, storybook or video fails, the credits it used go back to your account on their own. You do not need to contact us.

Story videos are made in segments. If one segment fails, the credits for that segment are returned.

The 7-day refund

Every payment can be refunded in full if both of these are true:

• you ask within 7 days of the charge; and
• you have not used any of the credits that payment added.

This applies to every charge: the first payment and each renewal, monthly and annual plans, and credit packs.

Once a payment is refunded, the period it paid for ends straight away. The credits it added are removed, and the paid features that came with it stop.

Plans

You can cancel a plan at any time from your account page. It stays active until the end of the period you have paid for and then does not renew.

Cancelling on its own does not refund the period you are in. If a plan renews before you remember to cancel, you can still get that renewal back within 7 days, as long as you have not used any of the credits it added.

Credit packs

A credit pack is a one-time purchase that does not renew. If you have not used any of its credits, you can ask for a full refund within 7 days of the purchase.

Once credits from a pack have been used, the pack is non-refundable, because the generation has already been delivered.

How to request a refund

Email [email protected] from the address on your account and include the order number from your receipt. We reply within 5 business days.

Approved refunds go back to the original payment method. How long the money takes to appear depends on your bank or payment provider.

Exceptions

We may decline a refund for an account that has abused the free allowance, charged a payment back, or broken our Terms of Service. Nothing in this policy limits the rights you have under the consumer law that applies to you.